In your website Control Panel you can set it up so that a new email address you've made gets redirected or Forwarded to a Bigpond or Yahoo or Gmail, etc. address:

1. Log into your website control panel (see FAQ question on the Control Panel).

2. Look for an icon in there that says Forwarders.

3. Click on the icon and fill in all the details and follow the straight forward prompts you will see.

4. Save the settings and you're done.

This is done through your website Control Panel. The steps are very simple and are outlined below:

1. Log into your website Cpanel. (See the FAQ explaining the Control Panel under "Website Admin".)

2. Click on the "Email Accounts" icon.

3. Put in the details you desire (usually 30-50 MB space is sufficient). Just fill in all the boxes with the desired details.

4. Click save.

There are 3 different ways to access your emails at your new address:

1. Over the web (See FAQ on "Webmail").

2. Configure it to work with Outlook Express or other email software (see FAQ on configuring email addresses with Outlook Express).

3. Add a forwarder/redirection to the address so it gets rerouted to an already existing address you have (see FAQ on redirecting email addresses).

After you've created a new email address for yourself in your website Control Panel (see FAQ "adding more email addresses to your account") you may want to use it with Outlook Express (or similar email client). This is convenient because your messages are delivered right to your PC when you turn it on and connect to the internet, and also you can have multiple email addresses all coming to you to the one place.

First click on File and Add New Account (might be different depending on which email software you use, but it will be something similar to this).

When you add a new email account there are a few settings that Outlook Express or similar requires:

1. Name of account: This can be anything you choose to call it.

2. Username: This will be your full email address, eg. "you@yoursite.com.au" or "you+yoursite.com.au"

3. Password: Your password is required.

4. What kind of account: POP3

5. Incoming mail server: "mail.yoursite.com.au"

6. Outgoing mail server: "mail.yoursite.com.au"

Save all these settings and your account should be set up. When you open Outlook Express next time it will download your emails directly to your computer.

After you've created a new email address in the Control Panel (see FAQ "Adding more email addresses to your account") you can access your email account on the web by typing "webmail" after your URL like this:

"www.yoursite.com.au/webmail"

Put in your full email address as your username (you@yoursite.com.au) and then your password. And then follow the prompts to get to your inbox.

Even if you've set up your email address to work with Outlook Express the above is useful to know. Because if you delete an email by accident from Outlook you can still retrieve it directly from the server by going to Webmail.

If you use Outlook Express (or similar program) to download your emails to your computer, then view and delete them from there, you may occasionally get a "mailbox full" warning. This is because the emails will remain on the main server where they come from even though you have deleted them from your own computer.

This is convenient if you accidentally delete an email and then need to get it back because it will still be on the main server.

Emptying your mailbox is very simple. Go to the main server over the web by going to www.yoursite.com.au/webmail and log in with your details. Your username will be your full email address (you@yoursite.com.au) and the password will be the password of that particular email address.

After you have logged in you may delete the old emails that you no longer need.

This is very straight forward but there are a few things to pay close attention to.

If you're going to be using Paypal to accept credit card purchases on your online shop then it's best you open a Business Account. Paypal will process the payments regardless of whether the buyer has an account with them or not and they only charge a nominal fee (payable by the seller not the buyer).

1. Go to Paypal's website www.paypal.com.au and click on the Sign Up button.

2. Select the Business Account option and country you live in then continue.

3. You will be presented with a list of fields you must put your information in. Most of these can be changed later if you wish but the Business Name can't be. Extra care should be taken to ensure you get your business name correct (exactly the same as the name on your cheque book or bank statement). Later when you connect a bank account to your Paypal account (so you can transfer money to it after people have purchased your products), Paypal will attempt to make two small deposits and if there is a mismatch in the business name you used and your real bank account name , the transactions will fail. If the transactions fail your account gets blacklisted and you won't be able to use it with Paypal.

They are extremely paranoid about anything that might look live money laundering, so extra care should be taken to get the above details right.

Please read the following questions about what to do after you've set up your account.

After you've signed up a business account with Paypal you'll want to connect your business bank account to it so you can transfer money from the Paypal account to your regular bank account. This is obviously so you can get at the money.

1. Log into your newly created paypal account at their website.

2. On your My Account page there'll be a button that says Profile. If you put your mouse on it other menu items will show up, you should click on Add Bank Account.

3. Simply put in all your details and click continue. Note that you won't be able to put in your bank account name here; Paypal assumes it is the same as your business name. If it's not the same you shouldn't continue with the bank account set-up because it will fail. You should instead terminate your Paypal account and set up another one with the correct business name details.

4. In a few days check your bank statement for two small deposits made by Paypal. When you have these details return to your Paypal account and put in these amounts where indicated and it should be all confirmed.

Next step is to get your logo onto the Paypal page that your customers will see. Please read the following FAQ for how to do this.

Once you've got your Paypal account setup and your bank account confirmed with them you'll want to put your website logo onto the Paypal pages that your customers will see when they are redirected there to complete their purchase. To do this, first log into your Paypal account at their website.

1. On your My Account page you will see a button that says Profile. Click on the word Profile (not the other items that open below it).

2. On the new page that opens under Selling Preferences click on Custom Payment Pages.

3. Click on Add and you will see a few different fields to fill in with information. You can read through and see what each is but you only really need to put in Page Style Name (no spaces in the name), and Header Image URL. The Header Image URL is the complete address of your logo. We will send you this, just email and ask. It needs to come from a secure site, which may be your own or another set up for the purpose.

4. Once you have the above two fields filled in click Save.

5. The new page should then be made primary, so check the button next to it and then click on Make Primary. Your website logo will now appear to customers on the paypal side of the order process.

Whatever your website URL is (www.yoursite.com) add "/cpanel" to the end of it. eg. www.yoursite.com/cpanel

You should get a login screen requesting that you enter your username and password.

The username and password for accessing the Cpanel would have been sent to you, but if you've forgotten them please contact us.

From your Cpanel you can add email address and access your site statistics to see how many visitors you are getting.

You can do many other things from the Cpanel. Once you log in you will see many icons for tasks that are immediately familiar to you and if you click on them the instructions are straight forward to follow.

1. Domain Name Password: This is the main password connected to the Domain Name you purchased. You need this password if you ever want to change your hosting company or if you sell your Domain Name. If you're happy with your hosting service, you just need to file this away somewhere in a safe place.

2. Control Panel Password: The Cpanel is the admin area of your web site. For more info on the Cpanel please check the FAQ here on it. If your website is: www.shop.com then your Cpanel can be accessed at: www.shop.com/cpanel

From your Cpanel you can make changes to your website and add email addresses.

3. Hosting Services Password (this website): Access this area by clicking on the "Account login/Purchases" link to the top right of this screen. On this system you can see your invoices and Domain Name details (like expiry dates). The username and password for this system will also have been sent to you.

4. FTP (file transfer protocol) password: If you use FTP or some sort of Content Management System (like NVU listing in "Cool Links") you would need this. It is the same username and password as your Cpanel.

5. Email usernames and passwords: Your email username will always be "you@yoursite.com" and its password will be whatever you made it or changed it to in the Cpanel. If it was made for you by someone else they would have set a password for it when they made it. You can access your email accounts by setting them up with Outlook or other software (see email addresses FAQ's). And also on the web by going to you@yoursite.com.au/webmail